Complaints Procedure

If you are unhappy or have any concerns, then please contact us. You can make a complaint in person, in writing, by email or over the telephone. We wish to resolve any queries quickly and satisfactorily.

At Quick Quote Life Limited, good customer service is something that we strive to maintain and exceed. Any complaint received is taken very seriously and is dealt with professionally and courteously in accordance with our internal complaints procedure. This procedure is designed to resolve our clients’ concerns quickly and efficiently.

Complaints procedure

If you have a complaint please submit this in writing to the following address, or by telephone using the telephone number provided below. Complaints may also be made via email or by visiting us at the following address:

For the Attention of the Managing Director
Quick Quote Life Limited, 3 Axis Court, Mallard Way, Swansea Vale, Swansea, SA7 0AJ

[email protected]

0800 802 1020

What happens next?

You will receive a written or electronic acknowledgment of your complaint within five working days.

Within eight weeks of receiving the complaint;

We will send you either;

a) A final response which adequately addresses the complaint.
b) A holding response which explains why we are still not in a position to make a final response, give reasons for the further delay
c) A letter to inform you that you may refer the handling of the complaint to the Legal Ombudsman including the contact details for the Legal Ombudsman.

The outcome

Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

If we do not hear from you within 14 days of receiving our final response we will assume that your complaint has been resolved.

What to do if you are not satisfied with our response.

If you are not satisfied with our response or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG

Tel: 0300 555 0333

Email: [email protected]

The Regulator will only intervene once all steps of the company’s ‘in house’ complaints procedure have been followed. The Regulator can review the handling of the complaint and give a direction on further handling of the complaint. However, the Regulator cannot determine a complaint or award compensation.

We reserve the right not to consider a complaint which is more than six months old. We will confirm to you in writing whether a complaint has been made outside the time limit.

First Name

Last Name

Date of birth *

Your Title Mr Mrs Miss Ms

Is your biological sex either Male Female Intersex

Address line 1

Postcode

Telephone Number

Do you want to add a second applicant? No Yes

How much cover do you need?

How long do you need your policy to last?
This is the number of years you will be protected by the policy.

What type of cover do you need?
Level term policies pay out a fixed amount no matter when you claim during the policy term.
Decreasing term policies reduce the amount that's paid out over time. They are typically taken out to cover a repayment mortgage. Level term Decreasing term

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About you and your lifestyle

Please tell us some things about yourself:

How tall are you?

How much do you weigh?

What is your job?

Are you a smoker?
You are classed as a smoker if you have smoked or used any tobacco related products (including nicotine patches or e-cigarettes) within the last 12 months. Yes No

What is your average daily consumption of cigarettes over the last year?

What is your average daily consumption of cigars over the last year?

What is your average daily consumption of other tobacco (in grams) over the last year?

Which of these bests apply to you? I have never smoked I used to smoke but stopped over a year ago I've smoked in the last year but not every day I've vaped or used e-cigarettes in the last year I've used other nicotine replacement products in the last year

Please tell us some general things about your lifestyle:

How many pints of beer, lager or cider do you drink per week?

How many glasses of wine do you drink per week?

How many measures of spirits do you drink per week?

How many other alcoholic drinks do you drink per week?

Have any of these applied to you? I've been advised by a medical professional to cut down or stop drinking alcohol I've been referred for alcohol or drug specialist support such as Alcoholics or Narcotics Anonymous I've used recreational drugs in the last 10 years No

Are you involved in any of these? Armed forces (including reserves) Scuba diving Private flying, gliding or parachuting Motor car or motorcycle sport Mountaineering or rock climbing Sailing at sea or powerboat racing No

Have any of these applied to you? I've been banned from driving or convicted of dangerous or careless driving in the last 5 years I ride a motorbike, scooter or moped on the road No

Have you lived, worked or travelled outside the UK or European Union in the last 5 years, or do you have any plans to do so in the next year?
You don't need to tell us about:

- Business trips of less than a week
- Holidays less than 30 days

Yes No

Do you have existing Life insurance or are you applying for any other Life insurance?* Yes No

Do you have existing Critical Illness insurance or are you applying for any other Critical Illness insurance? Yes No

Additional Lifestyle Questions

Occupation:

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